Home Frequently Asked Questions

Frequently Asked Questions

What are your delivery & shipping options?

TREOO offers wide variety of delivery and shipping options for our local customers residing in Singapore, as well as those of you living on the other side of the planet looking for your fix of high fidelity!

Please refer to our updated Shipping & Delivery Policies here. You may see the various options offered on that updated page.

Where is your location? Do you have a physical retail store?

  

Yes! We do have an Showroom for self collection of orders  walk-in to purchase, ask questions, or test/audition a selected range of our products, please click here to view the range of products available for testing.

   

PLEASE TAKE NOTE:

  • We accept walk-in purchases, however we only have a limited product range in our Showroom for cash & carry. Please check with us regarding the product's availability before hand to avoid any disappointments. 

Our Showroom address: 180 Paya Lebar Road, #03-07,
                                           Yi Guang Factory Building,
                                           Singapore 409032
                                            (map view)

Phone No.: (+65) 6980 7708

Whatsapp/Telegram No.: (+65) 8768 8418

Opening Hours: 12pm~8pm (GMT +8) — Mondays to Fridays (except Public Holidays)
                            12pm~4pm (GMT +8) — Saturdays [by appointments only] (except Public Holidays)
                            Closed — Sundays & Public Holidays

Getting Here

By MRT (MacPherson MRT)

  1. Exit MacPherson MRT via Exit A

  2. Walk about 600m along Paya Lebar Road (towards MacPherson Rd/Airport Rd)

  3. Cross the traffic junction at Ubi Ave 3 intersection, diagonally.

  4. Pedestrian entrance to Yi Guang Factory Building is to the right of a small 'The Bunker' building painted brownish red.

  5. Walk past 'The Bunker' then turn Right into the main Lobby with 3 cargo lifts, and 1 passenger lift.

  6. Take the passenger lift or cargo lifts up to Level 3

By Bus

  1. Accessible via Bus Stop [Bus Stop No.]:
    a) Opp Trinity @ Paya Lebar [70279]
       (Bus Service No.: 8, 22, 24, 28, 43, 43e, 58, 70, 70M, 76, 80, 158)
    b) Opposite Traffic Police [70091]
       (Bus Service No.: 58)

  2. Enter Yi Guang Factory Building, then walk into the main Lobby with 3 cargo lifts, and 1 passenger lift.

  3. Take the passenger lift or cargo lifts up to Level 3

By Car/Taxi

  1. Enter Carpark entrance along
    a) Paya Lebar Road, or
    b) Ubi Ave 3

  2. Alight at main Lobby with 3 cargo lifts, and 1 passenger lift.

  3. Take the passenger lift or cargo lifts up to Level 3

We are an internet based business for more than 15 years now, a very trusted brand with great credibility endorsed by distributors and the global community.

Do place your trust and confidence in us and we assure you quality products and customer service!

Can I walk-in to purchase instead of ordering online?

Yes! We can allow that, but we do not have all the stocks ready in our Showroom for walk-in purchase. 90% of the stocks (especially the bulkier ones) are stored in our warehouse. 

You may contact us to find out if we have ready stock in our Showroom should you wish to do a walk-in purchase.

Placing an order online does not mean you have to pay online, you can select to pay in Cash upon self-collection on the Checkout page. Upon receiving your order, we'll process it for stock transfer from our warehouse to our Showroom (or any other COD locations) for you to self-collect.

An order will need to be placed as, so that :

  • our system will generate an e-invoice/receipt as proof of purchase for your Warranty claim purposes
  • we can process orders accordingly on first-come-first-served basis
  • for sales accounting purposes
  • you confirm your intention to purchase (or a preorder/backorder)
Are you guys open now? How about Weekends?

Our Showroom opening hours are from 12pm to 8pm on Weekdays, and 12pm to 4pm on Saturdays on appointment basis (book an appointment slot here)

We're closed on Sundays and Public Holidays. 


Our webstore is open 24-hours, you may of course place your order any time and we'll process it right away!

Can I audition your products before purchase?

Yes! We do have a selected range of products with demo units available in our office for audition.

Wired

Wireless

Wired

Wireless

(Players are loaded with tunes, but feel free to bring your own microSD card to audition with your own tracks)

Subwoofer

Turntables

Karaoke

Microphones

Accessories

Can I pay in Cash?

Yes! We do offer COD (Cash-On-Delivery), a.ka. Cash & Carry service.

Several COD location options will be made available when you checkout. These options include:

  • Our Showroom
  • Selected MRT stations
  • At your doorstep (Premium courier+COD service)

As soon as your order is ready for COD after an order is placed, you'll receive an official email notification for self-collection at our Showroom.

For MRT stations COD/collection, our staff will get in touch with you to confirm meet-up date and timing.

Do you accept PayPal payment?

We're sorry but we do not accept PayPal payment.

We accept the following payment methods:

  • PayNow
  • PayLah
  • Credit/Debit card
    • VISA
    • Mastercard
    • UnionPay
  • ShopeePay
  • GrabPay
  • Bank Transfer
    • Internet iBanking
    • ATM transfer
  • Cash

You will be redirected to a secure payment gateway for all payment transactions. TREOO.com does not collect any sensitive Credit/Debit card information. We treat all security matters very seriously without any compromise.

I wish to order a pair of custom in-ear monitors (CIEMs). What is the procedure?

For most customers, getting your first pair of CIEMs doesn't sound easy at all. In fact, it's actually a pretty simple process.

At TREOO.com, we assist you step by step right from the start with your CIEM purchase. Simply drop by our Showroom, and our staff will be present to assist you with your enquiries, clear your doubts, and guide you through the procedure. We also provide the ear impressions service right in our Showroom!

But for our overseas customers, or for those who would like a DIY experience, be sure to follow the steps below.

 

Step 1: Place an order

  1. Decide which CIEM brand and model you'd like
  2. Decide the colour combinations, artworks, socket type, etc.
  3. Add the item to cart and proceed to checkout and complete your order

Step 2: Ear Impressions

  1. Make an appointment with an audiologist to create your ear impressions
    (we do provide the ear impressions service too, and we know how best to do it)
  2. Ensure that the ear impression has no major flaws and is past the second bend of your ear canal. If you are uncertain, please feel free to send us multiple photos of your ear impressions before sending it to us.
  3. Send the ear impressions to us

    Company Name: Treoo Group Pte. Ltd.
    Shipping Address: 180 Paya Lebar Road, #03-07, Yi Guang Factory Building
    Country: Singapore
    Postcode: 409032
    Contact No.: (+65) 6980-7708
    Alternative Contact No.: (+65) 8768-8418 (mobile)
    Contact Name: Sophie
    Item Description: 'Sample Ear Impressions'
    Value: 'No commercial value' & 'Value less than 50 USD'

    We highly recommend that you protect your ear impressions with a sturdy box for shipment.

Step 3: Wait

  1. We'd process your order. All you have to do right now is to wait. Drop us a support ticket if you'd like to check on the progress of your order.
    The average lead time for CIEM orders is between 6 to 8 weeks.

Step 4: Audio Enjoyment!

  1. As soon as the completed CIEMs reaches us, you'll be notified via email.
  2. Have fun with your purchase!
I did not receive any confirmation email. No one has contacted me.

As soon as you have placed a valid order through our webstore, an Order Confirmation email will be sent to you via email automatically.

If you have not received it, be sure to check your 'Spam' or 'Junk' folder. It might have been stuck there, so do double check those folders again. 

If you had chosen COD as your preferred delivery method, our staff will contact you via mobile SMS to schedule for arrange for COD only when your order is ready for COD. We will not contact you if you had selected any of the domestic delivery options for your order.