Yes! We do offer COD (Cash-On-Delivery), a.ka. Cash & Carry service. Several COD location options will be made available when you checkout. These options include: Our Showroom Selected MRT stations At your doorstep (Premium courier+COD service) As soon as your order is ready for COD after an order is placed, you'll receive an official email notification for self-collection at our Showroom. For MRT stations COD/collection, our staff will get in touch with you to confirm meet-up date and timing.

Transform Your Space with Sound: Where Music Meets Magic

Sound QualityA good speaker will reproduce audio with clarity, accuracy, and richness across the frequency spectrum. High-quality speakers can deliver crisp highs, detailed midrange, and deep, well-defined bass, allowing you to fully appreciate the nuances of your music, movies, or games.

Immersive ExperienceWhether you're listening to music, watching movies, or gaming, a good speaker can create a more immersive experience by filling the room with sound. This immersive soundstage can transport you into the world of your entertainment, making you feel like you're part of the action.

VersatilityA quality speaker can handle a wide range of audio content, from music and movies to podcasts and video games. This versatility ensures that your speaker remains a valuable asset for various entertainment needs, whether you're hosting a party, enjoying a movie night, or simply relaxing with your favorite tunes.

LongevityHigh-quality speakers are built to last, with durable construction and reliable components. Investing in a good speaker means you're less likely to encounter issues like distortion, degradation in sound quality, or component failure over time, providing you with years of enjoyable listening experiences.

Enhanced AestheticsBeyond their audio performance, good speakers can also enhance the aesthetic appeal of your living space. Many speakers feature stylish designs and premium finishes that complement your décor, turning them into visually pleasing additions to your home or office.

Connectivity OptionsModern speakers often come with a variety of connectivity options, including Bluetooth, Wi-Fi, and wired connections. This flexibility allows you to easily connect your speaker to a wide range of devices, such as smartphones, tablets, computers, and TVs, without the hassle of cables or adapters.

Room-Filling SoundGood speakers are capable of filling a room with sound, delivering powerful and balanced audio even in larger spaces. This ensures that everyone in the room can enjoy the same high-quality listening experience, whether they're sitting right next to the speaker or on the opposite side of the room.

Overall, investing in a good speaker is essential for anyone who values high-quality audio and immersive entertainment experiences. Whether you're a music lover, movie buff, or avid gamer, a quality speaker can elevate your enjoyment and appreciation of your favorite content.

Frequently Asked Questions

What are your delivery & shipping options?

TREOO offers wide variety of delivery and shipping options for our local customers residing in Singapore, as well as those of you living on the other side of the planet looking for your fix of high fidelity!

Local Delivery Information

Delivery window for Courier & Express Courier services are between Monday - Saturday, 10AM - 6PM.
Delivery window for Night / Weekend Courier service are between Monday - Sunday, after 6PM on weekdays & 10AM - 10PM on weekends.

Free Ordinary Mail delivery service is also offered for selected products, please be advised that they do not come with any tracking.

Cash-on-Delivery at Doorstep (COD@Doorstep) option is available for additional $20 for the applicable services.

Local Delivery Types

Service Type	Delivery Time	Tracking	COD	<3KG	<6KG	<10KG	<20KG
Ordinary Mail (free)	Up to 2 weeks	✖	✖	(Only selected products)	N.A	N.A	N.A
Courier	3-5 working days	✓	✓	$5.90	$9.90	$14.90	$22.90
Express Courier	1-3 working days	✓	✓	$9.90	$13.90	$18.90	$29.90
Super Express Courier	Same/Next Day	✓	✖	$22.90	$28.90	$34.90	$42.90
Night / Weekend Courier	Up to 5 working days	✓	✓	$10.90	$13.90	$18.90	$29.90

NOTICE:

Cut-off timing for Same Day delivery under 'Super Express Courier' will be 12pm, for delivery between 5pm to 10pm on a working day. For payments received after 12pm, order will be delivered by Next Working Day.
Additional surcharge of up to S$30.00 may apply to certain restricted areas if entry to premise takes a longer time due to tight security. You will be notified where applicable.
You will be notified upon delivery failure. You may either self-collect the item from our office or reschedule another delivery (charged separately).
All Delivery Lead Time are based on working days.
We are not responsible for any items getting damaged, broken, or lost during transit.
Prices are quoted in Singapore Dollars (SGD).

Overseas Shipping Information

Yes! Even though we are based in sunny Singapore, we do ship worldwide via various international carriers such as FedEx, DHL Express, UPS, Aramex, S.F. Express, Toll Global Express, or Singapore Post.

Rates will vary for more distant countries & product weight, you can get an accurate shipping quote at the Checkout page.

If you have any additional requests for your package (Package declaration, change of shipping address, etc), please feel free to contact us upon placing of order.

International Shipping Rates

Type	Eligible Carriers	Reliability Score	Handling Time	Shipping Time	Tracking No.	Rates
Registered Postage by SingPost	Singapore Post	6 out of 10	up to 10 working days	up to 30 working days	✓	From S$8.90
Regular Priority International Courier	Aramex, S.F. Express	9 out of 10	2~4 working days	2~7 working days	✓	From S$12.90
Premium Priority International Courier	DHL Express, FedEx (International Priority), UPS	9.5 out of 10	2~4 working days	1 ~ 5 working days	✓	From S$22.90
Quick Express International Courier	DHL Express, FedEx (International Priority), UPS, Aramex, S.F. Express [will be shipped with the fastest option for your country]	9.5 out of 10	1~3 working days	1~3 working days	✓	From S$17.90

As soon as your package is shipped, you'll receive an email notification from us with the carrier name and tracking number.

Self Collection Information

Yes, you may! You may drop by our office to purchase the items that we have ready in stock at our office. Please take note that not all products listed on TREOO will be ready in stock at our office. (Enquire with us if you are uncertain.)
When you arrive, we'll still need you to place an order on our webstore as this is how:

we track our orders
validate warranty as an e-Invoice will be generated as proof of purchase

Not to worry, we'll provide you with a desktop computer or tablet to place your purchase.
Our friendly staff can also guide you through the checkout process so that it'll make things snappy.

Self-collection from designated MRT Stations is also possible! Simply select the desired MRT station during checkout, choose to pay online or in cash during collection and our agent will contact you to arrange for a suitable day / time for collection within 6 working days.

Self Collection Locations

Stations	Processing Time	Rates
Office (Nearest to Tai Seng MRT)	Up to 5 working days	Free!
Bukit Panjang MRT *(Not Applicable)*		From S$5
Tai Seng MRT (Between 11:30AM to 8:00PM)
Tampines MRT (After 9PM on weekdays or weekends)

Where is your location? Do you have a physical retail store?

Sorry, we do not have a physical retail outlet in Singapore, but we do have an Showroom for self collection orders or walk-in to place purchase, ask questions, or test/audition a selected range of our products, please click here to view the range of products available for testing.

PLEASE TAKE NOTE:

We accept walk-in purchases, however we only have a limited product range in our Showroom for cash & carry. Please check with us regarding the product's availability before hand to avoid any disappointments.
For self collection of COD orders, please bring along cash for payment as we do not accept card/NETS payment in our Showroom. The nearest ATM for DBS/POSB/OCBC/UOB is located inside Tai Seng MRT Station (Near Exit A Gantry).

Our Showroom address: 50 Playfair Road, #02-04, Noel Building, Singapore 367995 (map view)
Phone No.: (+65) 6980 7708
Whatsapp/Telegram No.: (+65) 8768 8418
Opening Hours: 12pm~8pm (GMT +8) — Mondays to Fridays (except Public Holidays)
12pm~4pm (GMT +8) — Saturdays [by appointments only] (except Public Holidays)
Closed — Sundays & Public Holidays

Can I walk-in to purchase instead of ordering online?

Yes! We can allow that, but we do not have all the stocks ready in our Showroom for walk-in purchase. 90% of the stocks (especially the bulkier ones) are stored in our warehouse.

You may contact us to find out if we have ready stock in our Showroom should you wish to do a walk-in purchase.

Placing an order online does not mean you have to pay online, you can select to pay in Cash upon self-collection on the Checkout page. Upon receiving your order, we'll process it for stock transfer from our warehouse to our Showroom (or any other COD locations) for you to self-collect.

An order will need to be placed as, so that :

our system will generate an e-invoice/receipt as proof of purchase for your Warranty claim purposes
we can process orders accordingly on first-come-first-served basis
for sales accounting purposes
you confirm your intention to purchase (or a preorder/backorder)

Are you guys open now? How about Weekends?

Can I audition your products before purchase?

Can I pay in Cash?

Yes! We do offer COD (Cash-On-Delivery), a.ka. Cash & Carry service.

Several COD location options will be made available when you checkout. These options include:

Our Showroom
Selected MRT stations
At your doorstep (Premium courier+COD service)

As soon as your order is ready for COD after an order is placed, you'll receive an official email notification for self-collection at our Showroom.

For MRT stations COD/collection, our staff will get in touch with you to confirm meet-up date and timing.

Do you accept PayPal payment?

I wish to order a pair of custom in-ear monitors (CIEMs). What is the procedure?

For most customers, getting your first pair of CIEMs doesn't sound easy at all. In fact, it's actually a pretty simple process.

At TREOO.com, we assist you step by step right from the start with your CIEM purchase. Simply drop by our Showroom, and our staff will be present to assist you with your enquiries, clear your doubts, and guide you through the procedure. We also provide the ear impressions service right in our Showroom!

But for our overseas customers, or for those who would like a DIY experience, be sure to follow the steps below.

Step 1: Place an order

Decide which CIEM brand and model you'd like
Decide the colour combinations, artworks, socket type, etc.
Add the item to cart and proceed to checkout and complete your order

Step 2: Ear Impressions

Make an appointment with an audiologist to create your ear impressions
(we do provide the ear impressions service too, and we know how best to do it)
Ensure that the ear impression has no major flaws and is past the second bend of your ear canal. If you are uncertain, please feel free to send us multiple photos of your ear impressions before sending it to us.
Send the ear impressions to us

Company Name: Treoo Group Pte Ltd
Shipping Address: 50 Playfair Road, #02-04, Noel Building
Country: Singapore
Postcode: 367995
Contact No.: (+65) 6980-7708
Alternative Contact No.: (+65) 8768-8418 (mobile)
Contact Name: Sophie
Item Description: 'Sample Ear Impressions'
Value: 'No commercial value' & 'Value less than 50 USD'

We highly recommend that you protect your ear impressions with a sturdy box for shipment.

Step 3: Wait

We'd process your order. All you have to do right now is to wait. Drop us a support ticket if you'd like to check on the progress of your order.
The average lead time for CIEM orders is between 6 to 8 weeks.

Step 4: Audio Enjoyment!

As soon as the completed CIEMs reaches us, you'll be notified via email.
Have fun with your purchase!

I did not receive any confirmation email. No one has contacted me.

As soon as you have placed a valid order through our webstore, an Order Confirmation email will be sent to you via email automatically.

If you have not received it, be sure to check your 'Spam' or 'Junk' folder. It might have been stuck there, so do double check those folders again.

If you had chosen COD as your preferred delivery method, our staff will contact you via mobile SMS to schedule for arrange for COD only when your order is ready for COD. We will not contact you if you had selected any of the domestic delivery options for your order.